Japanese-Speaking Technical Support Mechanical Engineer

Join a dynamic team in Melbourne within the industrial manufacturing and engineering solutions sector. Our client is dedicated to delivering high-quality products and services, and is looking for a motivated individual to enhance their support team.

Role Overview:

As a Level 1 Technical Support Mechanical Engineer, you will be the first point of contact for customers, working primarily in the Japanese time zone. Your main responsibility will be to provide technical support and troubleshoot issues, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries and technical support.
• Provide troubleshooting and technical solutions to customers.
• Collaborate with engineering teams to resolve complex issues.
• Maintain detailed records of customer interactions and technical issues.
• Ensure timely follow-up and resolution of customer queries.
• Handle any ad-hoc duties requested by managers.

Qualifications:

• Bachelor's degree in Mechanical Engineering or a related field.
• Proficiency in Japanese (both written and spoken) is essential.
• Strong problem-solving skills and a customer-focused mindset.
• Full working rights in Australia (PR, Partner, Citizen etc)
• Previous experience in technical support or engineering is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and supportive environment.
• Professional development and career advancement opportunities.

How to Apply:

If you are passionate about engineering and customer support, and you meet the qualifications above, we want to hear from you! Please submit your resume.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.