Customer Support Representative

Customer Support Representative - Immediate Start

Join a dynamic, bespoke tech company specialising in software solutions for the Agricultural and Construction sectors, both locally in Western Australia and internationally. This is a permanent role and working Monday to Friday, with some weekend and public holiday work.

Please note this role is permanent and only suitable for those with full, ongoing working rights in Australia.

This role is a customer focused role and does not require IT knowledge.

About You:
We are looking for an articulate, motivated individual with the following qualities:

• Excellent verbal and written communication
• A mature, professional approach with a keen ability to ask insightful, probing questions
• Strong problem-solving capabilities
• A business-oriented mindset
• Basic IT and technical skills, along with experience using CRM systems

About the Role:

In this customer-supporting role, you'll be the voice of the company, providing excellent customer service and support. Your responsibilities will include:

• Responding to customer inquiries related to company products, features, and services
• Calling customers to renew subscriptions and gather feedback
• Processing sales orders, payments, and service activations
• Maintaining and updating accurate client accounts
• Troubleshooting basic technical customer issues
• Occasionally working weekends and public holidays, as well as covering for colleagues during their time off, requiring flexibility

Salary and Benefits:

• Salary of $68K plus superannuation
• Exciting Benefits:
• Comprehensive medical and dental care for you and your family (dependants up to 19 years old)
• Free on-site parking
• Salary sacrificing options
• Opportunity to purchase company shares at an in-house rate
• Flexible work arrangement - work from home 2 days a week after training

Apply now! Only shortlisted candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.