APS 3 Level Participant Support Officer

HOBAN Recruitment is recruiting for the APS3 Level Participant Support Officer role on behalf of our client, located in Parramatta Sydney NSW.
This position plays a vital part in supporting people with disabilities who require additional, often complex, assistance. The role provides essential administrative and operational support, requiring regular interaction with internal and external stakeholders.

Key Responsibilities:

• Manage participant matters and action planning tasks in line with our client's regulations.
• Provide counter and reception support, assisting with participant enquiries and online support.
• Address customer inquiries, sharing information or referring them to suitable government/community services.
• Handle team shared inbox, appointments, and telephone inquiries.
• Organise appointments and ensure accessible office facilities.
• Conduct research and prepare associated reports and correspondence.
• Perform data entry and manage follow-up tasks.

Benefits

• Competitive pay rate of $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• Start date of 6 January 2025, allowing you to embark on this exciting opportunity in the New Year.
• Hybrid work environment: two days in the office, with flexibility.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Work within a well-established organisation with a significant impact on society.

About You

• Demonstrated high-level administrative support skills.
• Able to handle multiple internal and external stakeholder interactions.
• Proficient in diary and email management.
• Skilled in scheduling meetings, coordinating travel, and preparing documents.
• Strong communication skills and the ability to provide clear, straightforward advice.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at MIDDAY on Wednesday 13th November 2024.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.