Collections Officer

Are you passionate about customer service and collections? Do you thrive in a dynamic environment where your expertise can make a real impact? We are seeking a dedicated Collections Officers to join our Victorian State Government Department's team for a 3-6 month assignment to manage overdue accounts, resolve disputes, and support customers in a fast-paced, customer-centric role.

Key Responsibilities

• Debt Recovery & Dispute Resolution - Proactively manage overdue accounts, resolve disputes, and ensure compliance with approved guidelines.
• Negotiation & Payment Arrangements - Work with customers to establish fair and manageable payment plans.
• Workflow Management - Process financial requests such as payment arrangements, extensions, and direct debit requests.
• Record Keeping - Maintain accurate customer interaction records and provide timely reports when required.
• Compliance - Ensure all debt collection activities align with legal and company policies.
• Cross-Functional Support - Collaborate with internal teams to enhance the overall customer experience.

Skills & Experience

• 2+ years of collections experience
• Experience in customer service or finance administration
• Strong understanding of accounting and accounts payable principles
• Experience with Oracle or similar finance systems
• Proficient computer skills (including Microsoft Office Suite and CRM software)
• Excellent time management and organizational skills
• Ability to adapt to changing priorities in a structured environment
• Customer-focused, approachable, and solution-oriented

Assignment Details

• Start date: approx 7th of April, 2025
• Duration: 3-6 months
• Hours: 38 hours per week
• Location: Training in Footscray office, flexible working options available
• Payrate: $52.76ph + super

If you're a detail-oriented professional with strong negotiation skills and a customer-first approach, we'd love to hear from you!

Apply today!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.