APS 6 Business Analyst Technology & Systems

HOBAN Recruitment is seeking an experienced APS 6 Level Technical Business Analyst (Technology and Systems) to join a forward-thinking team driving digital accessibility and inclusion. If you have a passion for stakeholder engagement, process optimisation, and inclusive technology, this is the role for you!
This role can be located in Surry Hills NSW or Deakin ACT.

About the Role:
As a Technical Business Analyst in the Technology and Systems team, you will play a key role in developing business requirements, mapping workflows, and supporting the transition of multiple service management functions into a centralised Jira Service Desk. This role requires strong analytical skills, stakeholder engagement, and the ability to translate complex requirements into actionable solutions.

Key responsibilities:

• Provide expert advice and guidance to support inclusive technology and digital accessibility.
• Conduct gap analyses, gather and evaluate requirements, and analyse data to inform decision-making.
• Develop functional specifications incorporating technical standards and business needs.
• Map, enhance, and optimise service management processes and workflows.
• Engage with internal stakeholders, including staff with disability, line managers, and enabling services, to drive inclusive solutions.
• Contribute to strategic planning, risk management, and business improvement initiatives.
• Manage competing priorities and deliver high-quality outcomes within a structured framework.

Benefits:

• Competitive pay rate of $60.26 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• ASAP start, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Collaborative and inclusive work environment that values innovation.
• Make a difference by supporting participants with complex needs.

About You:
To be successful in this role, you will have:

• Strong stakeholder management skills, with the ability to navigate complex relationships.
• Experience conducting audits, gap analyses, and process improvement initiatives.
• Ability to understand, analyse, and recommend technical and business process enhancements.
• Experience in planning, managing, and executing projects in a dynamic environment.
• A background in co-design and consultation with diverse internal stakeholders.
• Knowledge of Jira Service Desk or similar platforms (desirable but not essential).

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role
Positions close for submissions WEDNESDAY 19th MARCH 2025 COB.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.