EL1 Level Service Designer

HOBAN Recruitment is seeking an experienced EL1 Level Service Designer for a government agency dedicated to improving service delivery for participants. In this role, you will lead service design initiatives, drive process improvements, and ensure participant needs are at the forefront of decision-making.
This position is located in DEAKIN NSW.

Key responsibilities:

• Conduct research and insights analysis to improve service delivery.
• Design and document current-state service experiences to enhance participant and staff interactions.
• Lead and manage process design improvements with a human-centred approach.
• Facilitate design-thinking workshops with stakeholders and service users.
• Apply service design principles to ensure seamless participant experiences across multiple touchpoints.
• Develop service blueprints, journey maps, and user personas to inform decision-making.
• Collaborate with multidisciplinary teams and key stakeholders to drive innovation.
• Provide leadership, coaching, and mentorship to team members.

Benefits:

• Competitive pay rate of $602.55 per day at EL1 Level, including casual loading, providing you with financial stability and recognition for your expertise.
• 11.5% superannuation to secure your future and support your retirement planning.
• ASAP start date, allowing you to embark on this exciting opportunity without delay.
• Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
• Flexible work arrangements.
• Make a meaningful impact in the disability sector.
• Opportunity to use your leadership skills in a high-impact, supportive team environment.

About You:
To be successful in this role, you will have:

• Experience working in agile, multidisciplinary teams on large-scale projects.
• Strong expertise in human-centred design, service design, and user research.
• Proficiency in design tools such as Miro, Figma, and Mural.
• Ability to develop user personas, journey maps, and service blueprints.
• Strong stakeholder engagement, negotiation, and facilitation skills.
• Capacity to manage change and ambiguity in a complex environment.
• Experience in operationalising service design processes and delivering impactful results.
• Knowledge of disability services, or public sector operations (desirable).

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role
Positions close for submissions at COB WEDNESDAY 26th MARCH 2025.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.