Call Centre Operator - Expression of Interest
Location: Melbourne
Work Type: Casual
Expressions of Interest: Call Centre Operators - Customer Support (Melbourne CBD)
Are you an experienced Call Centre Operator with a passion for delivering exceptional customer support? We are currently seeking expressions of interest for a number of upcoming customer support roles across banking and education sectors based in the Melbourne CBD.
About the Role:
As a Customer Service Agent, you will be the first point of contact for customers, assisting with inquiries, providing product or service information, and resolving issues in a timely and professional manner. Your strong communication skills, problem-solving ability, and dedication to customer satisfaction will make you a key player in enhancing our customer experience.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and chat
- Provide accurate information about products/services
- Resolve customer issues, concerns, and complaints efficiently
- Document customer interactions and maintain accurate records
- Ensure a high level of customer satisfaction with every interaction
About You:
- Previous experience in a call centre or customer support role
- Exceptional communication skills, both written and verbal
- Strong problem-solving abilities and a solution-focused mindset
- Ability to handle high-volume calls with professionalism and empathy
- Ability to multi-task and navigate multiple systems
- Ability to work to KPI's effectively in a fast-paced environment
What We Offer:
- Competitive remuneration
- Hybrid working options after training period
- Professional development and career growth opportunities
- A supportive and inclusive work environment
- Convenient Melbourne CBD location
If you are an experienced call centre professional and are looking to contribute to a dynamic team, we would love to hear from you!
How to Apply:
Please submit your expression of interest, along with your resume and a cover letter outlining your experience and suitability for the role.
We look forward to hearing from you soon!
Please note: Only suitable applicants will be contacted.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
Reference ID: BBBH305005
Company: HOBAN Recruitment
Date Posted: Friday 31 January, 1:36pm
2025-01-31
