Hindi Speaking Customer Service Representative

About the Opportunity

HOBAN Recruitment is currently seeking an experienced Customer Service Representative on behalf of our client, a well-established global organisation with an international customer base.

This role will be based in Melbourne and will focus on supporting customers across the Indian market, providing high-quality service, managing customer relationships, and ensuring smooth coordination between customers and internal teams.

We are looking for a proactive and customer-focused professional who enjoys working in a multicultural environment and has the ability to communicate effectively with customers, sales teams, and internal stakeholders.

About the Role

In this position, you will be responsible for managing customer interactions and supporting the overall customer journey, from enquiry through to successful delivery.

Your key responsibilities will include:

• Act as the primary point of contact for customers across the Indian market
• Manage customer enquiries and provide accurate information regarding products, services, pricing, and delivery timelines
• Support order processing activities and ensure customer requests are handled efficiently
• Work collaboratively with internal departments to coordinate customer solutions
• Build and maintain strong relationships with customers and key stakeholders
• Assist with account support activities and customer retention initiatives
• Maintain accurate customer records and update relevant systems
• Identify customer requirements and provide appropriate solutions
• Communicate proactively with customers to ensure a positive experience
• Support continuous improvement initiatives within the customer service function

About You

The successful candidate will ideally have:

• Professional fluency in English and Hindi (written and verbal)
• Previous experience in customer service, account coordination, sales support, or a similar customer-facing role
• Experience working with B2B customers is highly desirable
• Strong communication and interpersonal skills
• Ability to manage multiple priorities while maintaining attention to detail
• A problem-solving mindset with a focus on delivering positive customer outcomes
• Confidence working with different cultures and international stakeholders
• Strong computer skills and ability to learn new systems quickly

Important Requirements

• Candidates must currently be based in Melbourne
• Candidates must have full working rights in Australia
• Long-term commitment to living and working in Melbourne is required

Why Consider This Opportunity?

• Join a respected global organisation
• Work with international customers and diverse teams
• Develop your career within customer service and account management
• Be part of a professional and supportive workplace environment

If you are an experienced customer service professional with strong Hindi and English communication skills and are looking for your next career opportunity in Melbourne, we would like to hear from you.

Please apply now or contact HOBAN Recruitment for a confidential discussion.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.